If you want to exchange or return your order contact us by email at captaintom.brand@gmail.com
All orders are exchanged or returned via mail, since we don't have a store to receive them in person.
You can exchange or return your order within 14 days (counting the weekends and holidays) after receiving it, and send it back to us within those 14 days. If you send it after those 14 days the item won't be accepted and it will be sent back to you.
For an exchange or return to be accepted the item must be in perfect conditions (without having been worn, washed or containing any odors).
The item must have the hygienic protection placed, the same way as it was sold.
It also must be accompanied by the clothing bag you received when you bought it.
If the item is not in the right conditions it is only sent back to the costumer, after the costumer has paid the shipping costs to send it back to them, since it's their responsibility to check if the item was in the proper conditions and unworn when they send it to us for an exchange or return.
In case of a return we will reimburse the costumer through Mbway, bank transfer or PayPal, within 30 days after we received the item.
The exchange shipping costs are paid by the costumer when it's send to us, and paid by us when it's send back to the costumer.
The return shipping costs are bared by the costumer only.
Shipping costs are non-refundable! If you receive a refund, the cost of shipping will be deducted from your refund.
We recommend send it by CTT Registered mail, CTT Express mail, or a currier, since the order is traceable and has a tracking code. If the costumer sends the order by CTT Normal mail or a currier without a tracking code, the brand is not responsible in case the order gets lost and doesn't arrive to our address. In those cases we will NOT refund or process any exchange or return, since we didn't receive the item.
Thank you for understanding!